Our Guarantee.
We have complete confidence in our products, like to demonstrate integrity in everything we do and want our customers to be happy with our products. If you are not satisfied with your purchase from flapjacked.com, please email info@flapjacked.com. Returns must be made within 30 days of receipt. To be eligible for a return, we require that you return the product in its original form of packaging accompanied by it's packing slip. Please have your order number or proof of purchase available to help expedite your request. All returns are handled on a case by case basis.
Purchased FlapJacked through another website or retail store?
If you purchased your product from another website or retail store, you may return your product with proof of purchase directly from your merchant.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take up to 7 business days before your refund is posted to your account.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@flapjacked.com.
Sale or discounted items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@flapjacked.com and send your item to: Honeyville inc. c/o Elite Ops 4000 east Highway 6, Dock 32-37, Spanish Fork, UT 84660, USA.
Shipping
To return your product, you should mail your product to: Honeyville inc. c/o Elite Ops 4000 east Highway 6, Dock 32-37, Spanish Fork, UT 84660. USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
At FlapJacked we like to demonstrate integrity in everything we do and want our customers to be happy with our products. If you are not satisfied with your purchase, please email info@flapjacked.com. We handle returns on a case by case basis and promise to make it right. Please have your order number or proof of purchase available to help expedite your request.